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TERMS ANS CONDITIONS

Effective Date: 01.12.2024

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Welcome to TRUE Training! These Terms and Conditions ("T&C") govern your use of our services, including online programming, live events, and merchandise purchases. By engaging with TRUE Training, you agree to these T&C. Please read them carefully.

 

1. General Information

TRUE Training operates as a provider of online programming, live training events, and merchandise sales.

  • Online Programming: Managed through the Fitr app. For all details, please refer to Fitr’s Terms and Conditions.

  • Merchandise Sales: Managed by Boxprint. Returns and refunds are subject to Boxprint’s policies outlined on their website.

For inquiries, please contact us at:
Email: info@truetraining.ch
Website: www.truetraining.ch

 

2. Cancellation and Refund Policy

2.1 Online Programming

All cancellations and refunds for online programming are governed by Fitr’s Terms and Conditions. Below is a summary:

  • Subscription Cancellation: You can cancel your subscription at any time directly through the Fitr app.

  • Refunds: Payments already made are non-refundable.

  • Billing Cycle: Your subscription runs on a monthly billing cycle, starting from the date of registration. Cancellation stops future charges but does not refund past payments.

For full details, please refer to Fitr’s Terms and Conditions.

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2.2 Live Events

Participants may cancel their registration as follows:

  • Up to 7 days before the event: Full refund minus a 10% administrative fee.

  • Less than 7 days before the event: No refund.

Refunds will be processed within 14 business days.

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2.3 Merchandise

Returns and refunds are handled by Boxprint, as outlined in their Terms and Conditions:

  • Faulty Products: May be returned within 30 days for an exchange.

  • Unwanted Items: (e.g., incorrect size) may be returned within 30 days for a full refund.

 

3. Customer Obligations

3.1 Fitness Levels

Unless stated otherwise, all programming and events are open to all fitness levels. Prerequisites for advanced events will be communicated in the event description.

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3.2 Liability Waiver

By participating in TRUE Training events or using our programming, you acknowledge and accept the inherent risks of physical activity. TRUE Training is not liable for injuries, accidents, or any other health issues during participation. Participants are encouraged to consult a medical professional before engaging in physical activities.

 

4. Intellectual Property

All materials provided by TRUE Training, including online programs, videos, and branding, are protected under intellectual property laws.

  • Programs are for personal use only and may not be shared, reproduced, or redistributed.

  • Login credentials for the Fitr app are for individual use only and must not be shared.

  • Unauthorized use for commercial purposes is strictly prohibited.

 

5. Payment Terms

 

6. Liability Limitations

TRUE Training is not liable for:

  • Injuries or health issues arising during participation in programs or events.

  • Temporary unavailability of the Fitr app or related technical issues.

  • Event cancellations due to circumstances beyond our control (e.g., weather, force majeure). Refunds in such cases follow our cancellation policy.

 

7. Privacy and Data Protection

Your use of TRUE Training services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal data.

For details regarding:

  • What data we collect and how it’s used.

  • Your rights, including accessing or deleting your data.

  • Managing cookies and tracking preferences.

Please refer to our full Privacy Policy.

 

8. Jurisdiction and Dispute Resolution

All disputes arising from these T&C or our services will be resolved exclusively under Swiss law. The place of jurisdiction is Reichenburg, SZ.

 

9. Amendments

TRUE Training reserves the right to update these T&C at any time. Any significant changes will be communicated via email or posted on our website. Continued use of our services constitutes acceptance of the updated T&C.

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